Order Processing & Shipping

  • When will my chocolates arrive?

    Delivery time is made up of two parts:

    Order Processing:
    Please allow 3-5 days for your chocolates to be prepared before shipping (up to 7 days during our busy Fall & Christmas season).

    Shipping (Canada Post):
    Ontario: typically 1-3 business days
    Elsewhere in Canada: typically 3-5 business days

    Because chocolate is delicate and temperature-sensitive, we ship from September to May to help ensure your order arrives in perfect condition. You'll receive a shipping confirmation and tracking information as soon as your order is on its way.

  • How soon will my order ship?

    Every chocolate is individually hand-painted and crafted in small batches here in my Clayton Studio. Please allow 3-5 days for your order to be prepared before it ships.

    During busy seasonal periods (Fall and Christmas), processing may take up to 7 days. Once your order has been carefully packaged, it ships via Canada Post with tracking included. If you have a specific date in mind, please contact me before ordering and I'll be happy to let you know what's possible.

  • Where do you ship?

    We currently ship to all provinces and territories within Canada.

  • Can I pick up my order?

    Yes! Local order pickup is available at the Clayton General Store, 2862 Tatlock Road, Clayton, ON K0A 1P0. At the moment, pickup is only available by request. If you'd like to arrange it, please contact us before placing your order so we can set it up for you.

  • What if my chocolates arrive damaged or melted?

    We do everything possible to make sure your chocolates arrive in perfect condition, but once a package leaves our hands, we can't guarantee how it's handled in transit. To keep your order safe once it arrives, please bring it indoors promptly and store in a cool, dry place. Please refer to the care instructions on our FAQ page. While we can't offer refunds for products damaged in shipping, please reach out right away if there is an issue - we'll work with you to make it right.

  • Something's wrong with my order (missing or incorrect items)

    On the rare occasion something goes sideways - like an item missing from your box, or the wrong chocolate sent - please get in touch within 48 hours of delivery. Include your order number and quick photo, and we'll sort it out quickly and fairly.